When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently incorrectly priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price and specification is acceptable.
VAT at 20% is included within the price unless otherwise stated.
Returns
If you are at all unhappy with your product, please contact us immediately on 0333 444 0650 or info@bird.bike. You have the right to return the product in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately to discuss a settlement.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at: www.hmso.gov.uk/si/si2000/20002334.htm
Offers and Sale Prices
From time to time we will make offers and sale prices available. These offers are made for in stock items only. We may at our discretion allow back ordering on sale items, however we do not guarantee this. All orders completed on the website will be honoured regardless of stock levels.
Cookies
We use cookies to ensure that we give you the best experience on our website, and to help us understand how you use our website, so that we can find ways of improving that experience in future. If you continue to use this website as normal, we will assume that you have granted us permission to use cookies. If you choose to block cookies, using your computer browser settings/preferences, you may find that our website does not always function as expected.
Privacy Policy
Effective: 27 September 2024
About Us
“We”, “us” or “our” means Bird Cycleworks, with its principal place of business located at Unit 7 Church Farm Business Centre Church Road, Eversley Hook Hampshire GB RG27 0PX.
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@bird.bike.
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
How We Share Your Personal Information?
We may share your personal information in the following ways:
- With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.
Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@bird.bike.
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
Bird Cycleworks
Unit 7 Church Farm Business Centre Church Road, Eversley Hook Hampshire GB RG27 0PX
info@bird.bike
Messaging Terms & Conditions
Bird Cycleworks | Unit 7 Church Farm Business Centre Church Road, Eversley Hook Hampshire GB RG27 0PX
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Bird Cycleworks. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Bird Cycleworks. Bird Cycleworks reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Bird Cycleworks also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Bird Cycleworks again, just sign up as you did the first time and Bird Cycleworks will start sending messages to you again.
Info
For support regarding our services, email us at info@bird.bike or, if supported, text “HELP” to 0333 4440650 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Bird Cycleworks, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@bird.bike. The duty to inform us based on the above events is a condition of using this service to receive messages.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
